Reputation Management - "Get Great Reviews"
"Turn Happy Customers Into Great Reviews"
The Problem
Most of your customers are happy with your work, but they never leave reviews online. Meanwhile, the few unhappy customers are quick to complain publicly. This makes your business look worse online than it actually is, and potential customers choose your competitors instead.
How Mindsaw 360 Solves It
Our reputation management tools make it easy for happy customers to leave great reviews while helping you address problems before they become public complaints.
What You Get
You get tools to automatically ask for reviews from customers who had a good experience. The system can send review requests via text message or email, and it makes leaving a review as easy as clicking a button.
Smart Review Requests
The system is smart about when to ask for reviews. It can wait a few days after service completion to give customers time to appreciate your work. It can also check customer satisfaction before asking for a public review.
Real-World Example
Imagine you're a house cleaner. After you finish cleaning a house, the system automatically sends a text message asking the customer to rate their experience from 1 to 5. If they give you a 4 or 5, the system asks them to leave a review on Google. If they give you a 1, 2, or 3, the system asks them to contact you directly so you can fix the problem.
Review Monitoring
The system monitors your online reviews across Google, Facebook, Yelp, and other platforms. When new reviews come in, you get notified immediately so you can respond quickly.
Response Templates
You can create templates for responding to different types of reviews. This makes it easy to respond professionally and consistently, even when you're busy.
Problem Resolusion
When customers have complaints, the system helps you address them privately before they become public reviews. This protects your reputation while showing customers that you care about their satisfaction.
Why This Matters
Online reviews are the new word-of-mouth. Most customers check reviews before hiring a business. Having more positive reviews helps you get more customers.
Results You Can Expect
Businesses using our automation tools save an average of 10 hours per week on marketing tasks. They also see a 50% increase in lead conversion because they follow up consistently.
Real results. Real feedback.
Our clients tell the story best.
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